A single eye looks directly into the camera.

Eye contact: the key to better communication and connection

Eye contact can be daunting for many of us. There are, of course, many factors: your gender, age, emotional state and who youare speaking to all affect your inclination to make and sustain eye contact. However these varying scenarios impact our ability to lock eyes with another person, there is one, unchanging truth: eye contact is essential in building, strengthening and maintaining meaningful connection.

A person with a finger over their lips, indicating silence.

Public Speaking Tip: Right, erm, so – this is how fillers can, like, well, basically, sort of, literally get in the way of your message – you know, if you get what I mean…

Some people call them filler words, others might know them as crutch words; irrespective of name, these are any sounds, words or entire phrases that does not contribute to the meaning of a sentence. Of course, there's nothing wrong with the odd one, even in public speaking. Chronically overused, however, they can become an annoyance to an audience and a severe hindrance to the clarity of your message.